Frequently Asked Questions (FAQ) Documents

1. Preparation of Video/Audio File:

  • Targeted Content: Ensure the video or audio content covers topics and questions that are most relevant and frequently asked by your audience. This might include product features, troubleshooting, usage tips, policies, and support information.
  • Structured Format: Present the information in a structured manner, ideally with a clear question followed by a concise answer.

2. File Uploading and Compatibility:

  • Supported Formats: Verify that your video or audio file format is supported by KARDA (e.g., MP4, AVI, MP3, WAV).
  • Processing Time: Be aware of the processing time required for the AI to analyze and transcribe the file. This can vary based on file length and complexity.
  • File Quality: High-quality files lead to better transcription accuracy. Ensure good audio clarity and video resolution.

3. Enhancing Readability and Accessibility:

  • Simple Language: Use straightforward and easy-to-understand language. Avoid jargon unless it's industry-standard and commonly understood by your audience.

4. Including Additional Resources:

  • Links to More Information: If the generated document missed any references, ensure to, where relevant, include links to more detailed resources, such as instructional videos, detailed guides, or policy documents.
  • Contact Information: Provide contact information for further questions or support.

5. Review and User Testing:

  • Peer Review: Have the document reviewed by team members or colleagues to ensure clarity and comprehensiveness. Utilize KARDA’s in-house document sharing.
  • User Feedback: If possible, gather feedback from a sample of your target audience to refine and improve the FAQ.

7. Maintenance and Updates:

  • Regular Updates: Plan for regular reviews and updates to the FAQ document to keep it current and relevant.
  • Tracking Changes: Keep track of questions that arise frequently over time to update the FAQ accordingly.

8. Legal and Compliance Checks:

  • Accuracy and Compliance: Ensure all information is accurate and compliant with legal and regulatory standards, especially for product claims or usage instructions.
  • Privacy and Confidentiality: Be cautious of including any information that may breach privacy or confidentiality agreements.